Return & Refund Policy

1. In short

We take real pride in the quality of our kits — every piece is checked by hand before it is packed. Because our kits are prepaid and made against limited stock, we do not offer returns or exchanges for change of mind, or for a size chosen incorrectly at checkout (a size chart is on every product page). If something is genuinely wrong with your order — a wrong, damaged or defective item — we will always make it right, and we refund you in full whenever we cannot fulfil your order.

2. Cancelling an order

You can cancel before your order is dispatched — contact us as soon as possible with your order number and we will cancel it and refund you in full. Once an order has been dispatched it cannot be cancelled; it is then on its way to you.

We may also cancel an order ourselves (with a full refund) if the item is out of stock, the address is undeliverable, or we suspect fraud.

3. When we replace or refund

We will arrange a free replacement or a refund if, when your parcel arrives, there is a genuine problem that is our fault:

• You received the wrong item (wrong kit, wrong size versus what you ordered).
• The item arrived damaged or defective (a manufacturing fault, a tear, a printing defect).
• The item is materially not as described.

Please report it within 48 hours of delivery and include a clear unboxing video and photos showing the issue and the parcel. This proof lets us check it with our team and sort it out quickly. Once approved, you choose a replacement (subject to stock) or a refund.

4. When we can't accept a return

• Change of mind after ordering.
• A wrong size ordered when the size chart was available (see "Size exchanges" below).
• Minor, normal variations in colour shade, print placement or finish (these are not defects).
• Items reported after 48 hours, or without the unboxing video / photos needed to verify the issue.
• Items that have been worn, washed, altered or damaged after delivery.

5. Size exchanges

Because stock is limited we cannot guarantee size exchanges. In some cases we are able to offer one — if we do, we will send you an exchange link for your order so you can pick the replacement size, subject to availability. The exchange/replacement product will be delivered within 6–7 days. Ordering the right size the first time (using the size chart, and sizing up as we recommend) is always the surest route.

6. How to raise a request

Go to Contact us on the site and raise a ticket (you get a chat page for it and we reply there), or email hello@visionsjersey.com. Please include:

1. Your order number.
2. What's wrong, in a line or two.
3. An unboxing video and photos for any damage / wrong-item claim.
4. For a refund, the UPI ID or details the refund should go to.

7. Refund method & timeline

Approved refunds are made back to your original payment method (the UPI account / method you paid from). Once a refund is approved it is initiated and reaches you in about 7–8 working days, depending on your bank. We will tell you when it has been initiated, and your order page shows the refund status.

8. Undelivered or returned parcels (RTO)

If your parcel is returned to us undelivered (wrong or incomplete address, repeated failed attempts, or refused delivery), we will contact you. You can have it re-shipped for a ₹80 fee (the courier charges us again for a second shipment) from your order page, or, if you prefer not to, we will refund the order amount per this policy. See the Shipping Policy for more.

9. Contact us

Email hello@visionsjersey.com, message @visionsjersey on Instagram, or raise a ticket at Contact us. We reply 10 am–10 pm IST, usually within a day, and we genuinely try to make things right.